Terms and conditions

The provider is:

Subodh Yadav
Dr. med. dent. Jeong-Woo Yoo
c/o Smilezone
Bahnhofstrasse 32
6300 Zug
Schweiz

E-mail: subodh@praxovi.com

Praxovi is software for organising practices, provided over the internet. The offer is aimed at businesses, not at consumers.

A subscription covers one practice. The contract is concluded when we confirm an order or set up the practice. Scope, quotas and prices follow from the chosen plan and the price list as it stands when the contract is concluded. For practice chains and groups, scope and price are agreed individually.

• Annual subscription: the term is 12 months. It renews for a further 12 months each time unless cancelled before the term ends.
• Monthly subscription: it can be cancelled to the end of any calendar month.
• Moving to a larger plan is possible at any time, immediately or from the next month. Moving to a smaller plan and cancelling take effect at the end of the term for an annual subscription, and at the end of the month for a monthly one.

You can cancel or change plans in the application or by e-mail to subodh@praxovi.com. Termination for good cause remains possible at any time.

Prices are in Swiss francs as set out in the price list when the contract is concluded. They exclude VAT; where VAT is due, it is charged in addition.

The annual subscription is paid 12 months in advance, the monthly subscription monthly. The one-off setup fee set out in the price list is due with the first invoice. Use beyond the quotas included in the plan, such as additional text messages or call minutes of the AI reception, is charged according to the price list.

Invoices are payable within 30 days of the invoice date.

For add-ons such as the AI reception, the conditions shown in the application when ordering also apply. Beyond that, nothing is refunded on early termination: the subscription runs to the end of the paid term and is not renewed.

We announce price changes by e-mail at least two months before they take effect. The practice may cancel the subscription with effect from the day they take effect.

The data a practice records in Praxovi belongs to the practice. It can export it at any time during the contract, for example its working hours as Excel and PDF files.

Praxovi processes the personal data in the application on behalf of the practice (processing by a processor under Art. 9 FADP), to provide the service and on the practice’s instructions; for our own purposes we derive from it only anonymous weekly usage figures, as the agreement describes. The practice remains responsible for this data and informs its team. The application and documents run in Zurich (Google Cloud), the AI features in the EU. The details are governed by the data processing agreement, which forms part of these terms.

After the contract ends, the practice can export its data for 30 days. We then delete it within 90 days; what must be kept, such as the hygiene records, we delete once its retention period has ended, on our operator’s confirmation — except the access log, whose storage deletes each entry by itself after ten years. The details are in the data processing agreement.

The practice ensures that only authorised persons have access to Praxovi and uses the service lawfully. It is responsible for the content it records or uploads.

We run Praxovi with care but do not guarantee uninterrupted availability. Maintenance, faults at third parties (for example in hosting or telephony) and further development may limit the service temporarily. A guaranteed response time (SLA) applies only where it has been expressly agreed for a practice chain or group. We develop Praxovi continuously; the agreed core of the service is preserved.

Answers of the AI document search and call notes of the AI reception are generated automatically and may contain errors. They do not replace professional review; decisions are the practice’s.

When a signed-in person asks the assistant about tasks, working hours, holidays or absences, the AI model (Google, in the EU) receives the practice data needed to answer, including team members’ names but never the reason for an absence; only the practice’s admins can ask about other people’s working hours and holiday balance.

We are liable for damage we cause intentionally or through gross negligence. Any further liability, in particular for slight negligence, indirect damage and lost profit, is excluded to the extent permitted by law.

We may change these terms. We inform practices of changes by e-mail at least two months before they take effect. A practice that does not agree may cancel with effect from the day they take effect.

Swiss law applies. The place of jurisdiction is the provider’s registered office.